Dear Valued Customer,
Since our taking over the business for Albums Inc. on May 2, 2011, you may have experienced some longer than usual delivery times and extended hold times for phone orders or in your efforts to reach a customer service representative. The seemingly inefficient transfer of business between Albums Inc. and Tap is primarily due to the short period of time between Albums going out of business on Friday, April 29th and Tap stepping in to service customers directly on Monday, May 2nd. We are working diligently to rectify these circumstances and to return to providing the outstanding customer service experience that you have been accustomed to with Albums Inc and Tap Packaging Solutions.
It is our sincere hope that you will accept our apologies for these transitional difficulties and give us the opportunity to prove that we are a world class supplier of photographic packaging products.
Sincerely,
Since our taking over the business for Albums Inc. on May 2, 2011, you may have experienced some longer than usual delivery times and extended hold times for phone orders or in your efforts to reach a customer service representative. The seemingly inefficient transfer of business between Albums Inc. and Tap is primarily due to the short period of time between Albums going out of business on Friday, April 29th and Tap stepping in to service customers directly on Monday, May 2nd. We are working diligently to rectify these circumstances and to return to providing the outstanding customer service experience that you have been accustomed to with Albums Inc and Tap Packaging Solutions.
It is our sincere hope that you will accept our apologies for these transitional difficulties and give us the opportunity to prove that we are a world class supplier of photographic packaging products.
Sincerely,
Tony Hyland
President & CEO
President & CEO
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